Our terms and conditions.
At IMPACTIVATE, we aim for real impact. Clear agreements are part of that. In these general terms and conditions, we explain what you can expect from us—and what we expect from you. This keeps things simple, transparent, and professional.
1. Definitions
- IMPACTIVATE: the service provider located at Pastoor van den Houtstraat 4, 5262 AE Vught
- Agreement: any arrangement between IMPACTIVATE and the client
- Services: including but not limited to coaching, training, consulting, (digital) tools, workshops, and all other forms of support we offe
2. Applicability
These terms apply to all services, offers, quotations, and agreements from IMPACTIVATE, unless we agree otherwise in writing.
3. Quotations & Agreements
Our quotations are valid for 30 days unless stated otherwise. An agreement is established once you confirm our quotation in writing (including by email), or once we begin work.
4. Execution
We commit ourselves fully to helping you and/or your organization move forward. However, IMPACTIVATE provides a best-effort obligation, not a guarantee of results. The impact achieved also depends on you.
IMPACTIVATE works with a network of carefully selected independent professionals (freelancers) who may provide services under the IMPACTIVATE name. These professionals are engaged and directed by IMPACTIVATE as subcontractors.
The use of these partners is always under the responsibility of IMPACTIVATE. The client agrees that work may (partially) be carried out by these independent partners, provided this does not compromise the quality or confidentiality of the service
5. Your role as client
You ensure that we receive the necessary information on time to perform our work properly. You enable us to deliver our services safely and effectively.
6. Rates & Payment
Our rates are exclusive of VAT (unless stated otherwise).
You will receive an invoice after approval or completion of a service, with a payment term of 14 days.
In case of late payment, we are entitled to:
- Charge statutory interest
- Pass on any collection costs
7. Cancellation
Want to cancel a session, project, or program? That’s possible, under the following conditions:
| Time before start date | Percentage due |
|---|---|
| More than 6 months | 0% |
| 3 to 6 months | 20% |
| 2 to 3 months | 40% |
| 1 to 2 months | 60% |
| 1 to 2 weeks | 85% |
| Less than 1 week | 100% |
Rescheduling is free up to 2 months in advance—after that, the same percentages apply. For long-term programs or custom coaching, we make clear arrangements per agreement.
8. Liability
We perform our work with care and professionalism. If something does go wrong, our liability is limited to a maximum of €5,000 or the invoice amount of the assignment—whichever is lower.
IMPACTIVATE is not liable for consequential damages, such as loss of profit or reputational damage.
IMPACTIVATE is responsible for the quality of the service, even when (parts of) the assignment are carried out by independent partners.
The liability of IMPACTIVATE is in all cases limited to the stated maximum. The client cannot make direct claims against IMPACTIVATE’s independent partners.
9. Intellectual property
All materials, methods, and ideas we develop or share remain the property of IMPACTIVATE, unless agreed otherwise. Nothing may be reproduced, distributed, or used commercially without our written consent.
Use within your organization? Of course—as long as it aligns with the agreed terms.
If independent partners of IMPACTIVATE contribute to the development of materials or methods, these remain the property of IMPACTIVATE, unless otherwise agreed in writing.
10. Confidentiallity
What you share with us stays with us. Both parties treat confidential information as private and do not share it without permission, unless legally required.
The duty of confidentiality also applies to all independent partners working on behalf of IMPACTIVATE. IMPACTIVATE ensures these partners are contractually bound to the same confidentiality obligations.
11. Force majeure
If something beyond our control occurs (such as illness, government measures, or technical failures) that prevents us from fulfilling our agreements, we may postpone or cancel the agreement. Naturally, we will consult with you to find a suitable solution.
12. Applicable law & disputes
All legal relationships are governed by Dutch law. For disputes we cannot resolve together, the court in Oost-Brabant has jurisdiction.
Questions? Get in touch.
We’re here to help.